SandBox Testing. Getting "You do not have permission to access this profile due to search locks"

Posted by Anonymous (not verified) on in Standard Integration Questions

Hi,

Was able to retrieve candidate ID 2969 (url:https://api.icims.com/customers/6271/people/2969) via postman.

After editing Candidate ID 2969 (logging into the sandbox and tried to add phone/address/school/license) got the error "You do not have permission to access this profile due to search locks" while saving and as well doing a people search by typing in '2969' in the search window.

Again tried to retrieve Candidate ID 2969 via postman, but getting the below error.
"errors": [
{
"errorMessage": "Person is not accessible.",
"errorCode": 3
}
]

Any info/suggestions as to why this is happening now after attempting to edit the candidate 2969?

Thanks
Srini

Submitted by iCIMSUNIFIL on March 08, 2023 Permalink

There is something that is blocking that candidate such as a search lock or hidden field on the profile. As you are working in a customer environment, please reach out to iCIMS Customer Support for assistance. https://community.icims.com/s/ Developer Support does not have access to client sites.